FAQ

Where do you deliver?

We deliver throughout Istanbul only.

When do you deliver?

We’ll deliver your ISTANBUL delivery on Monday – Saturday. For Sunday delivers you have to give your order in advance. The store will be closed on Sunday and can only deliver on this dayif ordered before.

Same day & next day ISTANBUL delivery

For same day Istanbul delivery, please order before 2pm to receive your flowers later that same day to any Istanbul location, Monday – Saturday. Our Lisan-ı Ezhar drivers will hand deliver your bouquet between 9am and 8pm, unfortunately we cannot guarantee or specify a time slot. If no one is home to receive the flowers, a delivery note will be left to specify whether the bouquet was left with a neighbour or in a safe place on the property. 

I’m having issues ordering…

Sorry if you are experiencing issues ordering with us. Please get in contact with us via email: siparis@lisaniezhar.com or whatsapp phone 0530 760 9697 option 2 to place your order with one of our florists. 

My order hasn’t arrived yet...

We will aim to deliver your order between 9am – 8pm on Monday – Saturday to Istanbul postcodes but unfortunately cannot guarantee or specify a delivery time slot. If you would like an update on the status of your order delivery, please email: siparis@lisaniezhar.com or phone: 05307609697 and state your order number. 

Refunds & returns policy

We pride ourselves on delivering the most beautiful bouquets and offering excellent customer service. 

In the unlikely event that you are unhappy with your order, please get in contact with us via email: siparis@lisaniezhar.com and state your order number. 

Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund. 

Cancelling your order

If you would like to cancel your order with us, please email: siparis@lisaniezhar.com and state your order number. 

We always want to improve ourselves, so please do include a short sentence about why you are cancelling. 

Editing and amending your order

Wrong delivery address? Need to edit the gift message? Selected the wrong delivery date? No problem, just email: siparis@lisaniezhar.com with your order number and let us know what you would like to edit or amend on your order.

For any general enquiries about your order, delivery, refund & returns, please contact: siparis@lisaniezhar.com with your order number.

Thank you,

Lisan-ı Ezhar Team